Omni
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One shared inbox

Every customer conversation lands in one place

WhatsApp, Instagram DMs, email and your website chat — unified into a single team inbox with assignment, tags, contact history and AI-drafted replies.

WhatsApp
Instagram
Email
Web chat

One thread per customer

A contact who emails today and DMs tomorrow stays a single person with one history.

Built for teams

Assign conversations, set open / pending / closed, tag and filter, never double-reply.

Faster answers

Canned replies for the repeat questions, AI drafts for everything else.